> Questions & Answers

Is it legal to play online?

Yes, Lottoland.com is officially licensed by the UK Gambling Commission. As far as you are above the age of 18, you are allowed to play and win.

How can I know that I will get my prizes?

Payout is guaranteed, independent of your place of residence. Lottoland is officially licensed by the UK Gambling Commission. The reliability and sustainability of Lottoland have been audited and approved.

As soon as payouts are published, your prize will be transferred to your player account. You may then either transfer the prize money to your bank account or use it for further plays.

What payment methods does Lottoland accept?

You can pay by either Visa or Master Card.

How secure are my payment details?

Your payment details are absolutely safe. We protect your data from access of third parties by using the latest encoders comparable to international banking safety standards. We work to protect the security of your information during all transmissions by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

How can I edit or remove the lottery tickets?

Unfortunately, it is not possible to edit lottery tickets in the shopping basket. However, every item in your shopping basket has a "trash can" symbol at the end of the line. Clicking this icon removes the item from your shopping basket. Please note: You can add new lottery tickets to the shopping basket only by using the Clever Lotto App.

Is it possible to save the credit in my player account and to pay with a different payment method instead?

No. The credit in your player account is used first to purchase new lottery tickets. If the credit in your player account is not sufficient for your order, the remaining costs will be debited to the payment method of your choice.

How do I know if I won?

Subsequent to the relevant draw you will receive an email from Lottoland as well as a message on you mobile phone from Clever Lotto. As soon as the official dividends (i.e. payouts per prize category) are published your prize money won will be transferred to your player account. Of course you will receive a message about this as well.