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Background Reading > Safer Gambling

Safer Gambling – You’re in safe hands
Having a flutter on Lottoland’s huge selection of lottos, scratchcards and slot games can be a lot of fun! However, it’s our number one priority to keep you safe when you play with us. That’s why we wanted to tell you a little bit more about Safer Gambling at Lottoland. Safer Gambling means staying in control, keeping on top of the time you spend playing and never spending more than what you can afford. Win or lose, we’re here for you, and we have a range of tools on hand, should you ever need them. We’d definitely encourage you to take a look! You’ll be able to find some top tips in this section, along with links to great organisations who are there to help. Be sure to check them out, and if you want a chat right now, just say “Hi” to our Support Team here.
Safer Gambling Tools
Deposit limits Control your spending by using our deposit limit tool! You can set a daily, weekly or monthly deposit limit. Any decrease to your deposit limit will be implemented straight away. However, any request to increase your limit will initially undergo a 24-hour cooling off period. This gives you some time to review your decision.
Getting there: My Account > My Profile> Deposit Limits > Click Edit > Choose amount and save.

Or click HERE

 

Time – OUT Feel like you’re in control of your gambling, but want to take a break? Then call for a time-out. Choose a time period between 24hrs, 1 week or 1 month and you won’t be able to re-open your account until your selected time period is over.
Getting there: : My Account > My Profile> Click Edit on My Account and Safer Gaming Status > Select Temporary Suspension > Select time period and submit

Or click HERE


Self–Exclusion If you think your gambling is getting out of control, we recommend self-exclusion. This option allows you to exclude yourself from our services for a period ranging from 6 months to 5 years. We’ll process your request and send you confirmation as soon as possible. Once your account is self-excluded, you won’t have access to your account and we’ll also take reasonable steps to ensure we remove you from our marketing databases; as well as blocking registered payment methods. Any request to extend your current self–exclusion can be made by contacting our support team HERE. Should you want to return from a self-exclusion once your chosen time period has ended, just reach out to our Support Team. A 24-hour cool–off period will follow.
Getting there: My Account > My Profile > Account and Safer Gambling Status > Edit to change your account status and submit

Or click HERE
Safer Gambling – Self Assessment 1. Do you find that you are Gambling more than you can afford? 2. Do you find yourself chasing past losses? 3. Do you find yourself borrowing money in order to fund your gambling activity? 4. Do you feel there is a problem with your current gambling? 5. Has gambling ever caused you any health problems, such as depression and anxiety? 6. Has gambling ever caused any financial difficulties within your household? 7. Is there ever a sense of regret or guilt as a result of gambling?  
If you have answered yes to any of the above questions, do not hesitate to speak to one of our dedicated support team members HERE.
Alternatively, please visit the available professional support networks.
Support Networks We know that problem gambling can affect lives. If you, a friend or family member suffer from gambling-related issues, we strongly recommend you contact one of our support organisations.

Extern Problem Gambling - If you would like to speak to a counsellor, in complete confidence (Mon-Fri, 09:00 - 17:00), please email [email protected] or text 089 241 5401 (ROI) to arrange a call back from a specialist gambling addiction counsellors. Problemgambling

Gambling Therapy Helpline - Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling GamblingTherapyHelpline

Underage Protection Lottoland carries out its verification checks across all customers. Should anyone under the age of 18 be found gambling, their Lottoland account will be closed and any winnings will be forfeited.

netnanny PLEASE NOTE: Lottoland does not accept liability for any 3rd party software.

 
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Lottoland and this website is operated by EU Lotto Ltd (company number 109514 and registered address Suite A, Ocean Village Promenade, Ocean Village, Gibraltar GX11 1AA). EU Lotto Ltd is licensed by the Irish National Excise Licence Office (Reference number 1011284). It is also licensed by the Gambling Commission for customers in Great Britain under account number 38991 and by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner (RGL 085 & 066).

Persons under 18 years of age are not permitted to gamble.

This is a real money gambling app/site. Please gamble safely and only bet what you can afford. For gambling addiction help and support, please contact Extern Problem Gambling at 089 241 5401 (ROI) or visit https://www.problemgambling.ie/.

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