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Background Reading > Player Protection
We are committed to ensuring all our players enjoy our products responsibly. We don’t want you to spend more than you can afford and we want you to stay in control.
Staying in control
Betting on the lottery is a fun activity to be enjoyed sensibly. It stops being fun as soon as it starts affecting your life in a negative way. Don’t spend more than you can afford and always stay within your means.
The options listed below are there to help you stay in control.
Upon registration every player is asked to enter the maximum amount they wish to spend at Lottoland in a day. You can change this limit at any time by going to your account and editing accordingly.Temporary account suspension
Should you wish to take a break from Lottoland just go to your account, click edit on account status, select ‘temporary suspension’ and press ‘submit’. Your account will be automatically blocked for six months.Account deletion+
If you want to leave Lottoland permanently go to your account, click edit on account status, select ‘delete account’ and press ‘submit’.
No underage players – 18+
We operate a strict policy on underage players and are under obligation by the Gibraltar Betting and Gaming Association to ensure all our players are over 18. We carefully verify every new player at registration to ensure they are old enough to join.
Should you require further help to deal with any problems related to betting then we recommend contacting Gamble Aware, who operate a helpline that’s open from 9am–5:30pm, Mon to Fri. It’s free to call.
The National Gambling Helpline: 1800 753 753
Should you have any questions about any of the issues raised here you can contact us anytime via live chat or by sending us an e-mail at [email protected].